4 commercial security service challenges that hold integrators back:
Inevitably, even within the Security Industry, the end users have begun demanding that the life of commercial security equipment extend longer than the original term offered by the manufacturers. Service and Maintenance Contracts have evolved to become even more strategic chess pieces in obtaining competitive advantage. The wave of new technology over the past five years has pumped up the breadth and scope of equipment portfolios to be maintained—often exceeding the immediate technological core competency of the integrator/service providers. Who can support 2000+ different models of devices? Given this lay of the land, our experience with over 50 Commercial Security Integrators elicits four major service integrators most frequently express, as well as resources we bring to meet those challenges.
Challenge 1: A new or existing customer says that “winning the new installation project is contingent upon your willingness to take on maintenance of existing legacy infrastructure.”
· Renova has the experience to help you predict what it will cost to keep those cameras/dvr/nvr’s in good repair, and repair them when necessary – within your SLA. We repair 1,800 different models from 50+ manufacturers at standard and economical prices – typically 25% (or less) of replacement cost.
Challenge 2: Your existing commercial service/maintenance agreement requires you either repair or replace parts (ie: high cost cameras, dvr/nvr and access control). Equipment replacements are “dragging” your service profits down and the OEMs’ repairs take too long and cost too much.
· Renova specializes in repair of out-of-warranty and even equipment no longer supported by the OEM. Our customers save about $1,100 by repairing rather than replacing a camera. They save about $2,900 by repairing rather than replacing an DVR/NVR. Average repair turnaround is 5-7 business days and expedites are available.
Challenge 3: OEM’s warranty on equipment under current service/maintenance agreement has run its course. Customer needs another 2-3 years before they are ready for that massive refresh.
· If it is not already (which is unlikely) on our repair menu, Renova will provide you budgetary repair pricing and stand behind it. We successfully repair 97% of everything we receive. We have experienced less than 1% warranty failure on repairs over the last three years.
Challenge 4: Your Banking security customer is beating you up on price and constantly playing you against your competition. Or, you really want to pursue that Banking customer but need programs to set you apart.
· Renova supports major integrators under contracts to the three largest banks in the US (and more). We are PCI compliant and support security cameras and DVR/NVR technology most frequently encountered in Banking environments. We design customized advanced replacement and other repair programs along with hard drive cold storage, data destruction and video retrieval.
About Renova Technology: We are a 24 year old best-in-class repair services provider deeply involved in the Commercial Security, Gaming, Self-Service, Point of Sale, and Contract Manufacturing Industries. Our core focus is repair of complex electronics at component/board level along with detailed repair data collection and analysis and reporting. Renova repairs out-of-warranty commercial security equipment for many of the top SDM 100 Integrators, Department of Homeland Security, Regional and Smaller Integrators, Municipalities, Financial Institutions, Corrections Facilities and others.
As posted on: The Monitoring Association Blog
CSAA welcomed Renova Technology as a new member earlier this year.
We asked President and CEO Jonathan Pine to share something about himself and the company with other CSAA members.
1. What is your company’s mission and how does it intersect with the alarm industry?
Ever since I founded Renova Technology in 1996 , our mission/vision has always been to deliver high-end technical repair services emphasizing quality, reliability and customer service. These best practices, when applied to the commercial security and alarm industry result in much higher and reliable levels of security for customers and of course fewer false alarms (which I will explain below). I also became very passionate about environmental responsibility as a result of my 3 sons’ influence and by observing first-hand the harmful effects of dumping non-working electronics in 3rd world countries. I am proud that as a result of our repairs, we have prevented over 8 million pounds of electronics from entering landfill or cooking pots used for both metals reclamation and later dinner by children in Africa. I have actually seen that occur. The thousands of commercial security devices we now repair monthly were all being thrown in the dumpster before we entered the industry in 2014 .
2. Share a personal experience you’ve had with alarm monitoring or public safety.
Fortunately I have never personally experienced a break-in nor the direct effects of challenges to public safety. I am a firm believer in the proliferation of cameras/monitoring throughout our communities. I was truly awakened recently to the financial effects of poorly maintained alarm systems upon our community. I returned from a trip overseas only to discover that my home alarm system generated over 50 false alarms due to malfunction. Despite my overseas calls to our service provider of 21 years, they did not remotely turn off our system nor disregard the alarms. I was fined over $1,000 by my county and I am sure that this cost the police substantially more money and time – which should have been utilized elsewhere.
3. What are your goals for your membership in CSAA?
Renova repairs high end commercial security equipment – DVR/NVR, Cameras, and Access Control Panel Boards for 4 of the 7 largest integrators in the country – as well as for many super-regionals and smaller integrators. Our customers enjoy average savings of $2,000+ on each of our repairs –rather than by replacing the equipment. Our goals for joining are (1) to continue to learn more and contribute to this important and growing industry, and (2) to begin working directly with self-maintaining enterprises – those retail and other establishments that service their own equipment. We understand they comprise an important segment of the membership and we want to reach out to them. I believe that Renova can help them lower their service costs and increase loss prevention – not by investing money, but by repairing rather than replacing expensive security equipment.
5. What makes your company special?
Firstly: our employees. Our company is comprised of employees from over 10 countries, that have been with Renova for 10+ years on average. Many of our engineers grew up in environments where they had no choice but to repair the electronics they had. So they also share a passion for quality repair and that is one of the reasons why our repair yields (96%+) are so high. We are unique also with the wealth of data we capture about each repair, and the associated data analytics which are used to drive down our customers service costs, increase efficiencies, and promote brand loyalty. Beyond the OEMs, there may be only 2 other companies that do what we do in the Security Industry.
5. Tell us something about yourself that drives the way you do business.
I have to admit that my favorite business and inspirational book has always been Og Mandino’s “The Greatest Salesman in the World.” The most important message of this story is “Only by persistently serving quality to others can we succeed in business.” I am also a musician now for 55 years and play many stringed instruments and have a passion for foreign languages (of which I speak 3). I have a background in counseling and spend time each week coaching others outside of my company.
Find out more about Renova in this short presentation. (Takes a few minutes to download.)
Renova hopes to become ‘Best in Gwinnett” for our category of business – which would be aftermarket electronic repair services’. To be chosen would be a ‘first’ for us.
We are located in Gwinnett County and much of our customers are too. Most of our employees live in Gwinnett.
As you are already aware, Renova Technology is an aftermarket services company providing component/board level repair and rework of complex business electronics, repair data collection, analysis and reporting, and customized forward and reverse logistics programs.
Renova provides these services in several industries including Point of Sale and Self-Service, Gaming, Banking, and Commercial Security.
Our customers include major manufacturers, security equipment integrators, municipalities, financial institutions, and government agencies such as the Dept. of Homeland Security and Department of Veterans Administration
In the last 10 years we have, through our services, kept at least 3 million pounds of electronics from winding up in the County landfills. We are truly a Green Company!
So, if you get a chance, please text 678-586-1455 and enter 14596. I and all of our employees would be very grateful!
Have a great holiday!!
Mail: Renova Technology, Inc. 1425 Oakbrook Drive, Suite 600 Norcross, Georgia 30093