How to continue Lenel support after the warranty has expired?

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How to continue Lenel support after the warranty has expired?

Are you currently using a Lenel access control system that is out of warranty? If so, you may be wondering what options are available to keep it running smoothly and reliably. As Carrier prepares to exit the fire and security industry by 2024, which includes Lenel S2 (Security InfoWatch), Renova Technology is an easy option to provide support.

Repairing Lenel access control devices is a cost-effective way to maintain access security at your facility once they are out of warranty. Access control replacements can be pricey, so repairing the devices to extend reliability is a viable option. At Renova Technology, our goal is to keep bad actors out with access control and ensure the safety of visitors and staff through reliable and high-quality repairs.

So, what is the process for Renova to repair Lenel equipment?

As a trusted repair resource for national security integrators and enterprises, Renova follows an easy RMA process to send parts in for repair. Renova’s team of dedicated repair technicians specializes in complex access control devices like Lenel and other makes. For example, Renova’s repair menu includes access control repairs such as Software House, Kantech, Honeywell, and Genetec. Renova supports this equipment when it is no longer in warranty or supported by the manufacturer for its customers, many of the largest integrators in the world.


Renova’s team of experienced technicians has the technical expertise and knowledge to repair any type of access control issue quickly and efficiently. Whether a large batch of equipment or a single unit, our team works hard to address repairs quickly and efficiently. All Lenel repairs are done in their ESD repair facility. Their state-of-the-art testing and repair equipment allows them to quickly diagnose any issue with an access control system.

In addition to their comprehensive Lenel repairs, Renova Technology also provides a variety of other repair services on high-end surveillance equipment from the brands you know.

Why all this talk about Lenel S2 now?

An April 23rd 2023 article by Security InfoWatch, explained Carrier plans to the fire and security business, which includes popular brands like Lenel S2, Onity and Supra. In addition, Carrier announced it purchased Viessmann Climate Solutions for $13.1 billion in cash and stock, and will exit the fire and security business during 2024. As this strategic change unfolds, Renova Technology is ready to provide all your access control repair needs in a timely manner and of course continuity in service.

Renova has a long history of supporting Lenel products that are simply out of warranty (for many of the top SDM 100) and our lead time average days not months. Their team of experienced technicians will help ensure that any repairs on your access control system are done quickly and accurately.

So, what are some of the models Renova repairs:

Ready to submit a Lenel repair RMA?

Simply put in an RMA request and our team will be in touch promptly to provide a control number. Once you have an RMA number, include it on your packing slip and you are set to ship to our facility.

Renova Technology is here to help you with all your access control repair needs, so don’t hesitate to reach out. We are committed to providing the best customer service and the highest quality repairs for your Lenel and Mercury board products. Contact us today for more information on how we can keep your access control system up and running! Learn more.

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