Renova Logo

FAQs

Browse through our Frequently Asked Questions for additional information on how we work with Manufacturers and Contract Manufacturers and Integrators and Self-Maintaining Enterprises (SMEs).

Manufacturers and Contract Manufacturers

Renova Technology has more than 26 years of expertise in repairing, reworking, and refurbishing commercial electronics components and electromechanical parts at the PCBA level. We specialize in repairing entire products, printed circuit boards, and individual module parts for various industries, including point of sale, security, parking equipment, display, cash management, gaming, tolling, access control, alternative energy, healthcare, aerospace, automotive, and IoT. No matter what the module is, as long as it has a printed circuit board, we can assist you.  For a complete list of part numbers and repair capabilities, please contact us directly. Learn more about our programs for OEMs.

To begin the project, the initial step is to contact our team and discuss the project’s scope, volume, and expectations. Our team may request a small sample, bill of materials, schematics (if available), software, and a working “golden unit” to set up a test bed to get started.

To determine whether the OEM or CM repair program is “repair” or “rework” based, Renova needs to establish this information. Based on the project type, Renova will collaborate with your team to gain a better understanding of repair data requirements such as repair codes and data entry. Additionally, if necessary, Renova will set up a rework line to meet deliverables and logistics requirements.

Renova takes pride in providing exceptional service to our customers, which is why we offer a comprehensive 90-day repair warranty period. We understand the importance of quality assurance and ensure that all devices are rigorously tested to meet the highest industry standards before being returned to our customers.

We adhere to guidelines for electrostatic discharge (ESD) compliance to prevent damage to sensitive electronic components during the repair process. Additionally, we subscribe to lean management practices, including Lean Six Sigma, 5S, and TPS, to optimize our repair workflows and ensure that our repair services are efficient and effective. Our commitment to quality assurance is second to none, and we invite you to visit our quality assurance page to learn more about our rigorous testing and inspection processes. With Renova, you can trust that your security electronic repairs are in the best possible hands.

Renova understands the importance of timely and efficient repair services, which is why we offer a range of repair service programs designed to meet your specific needs. Our short turnaround time (TAT) varies depending on the repair service program you select. For instance, our advanced exchange programs offer same-day shipping, while our average TAT is 5-7 business days, starting from the day your device arrives at our facility.

We also offer manufacturers and contract manufacturers the option of production-based weekly schedules with partial ship dates, and we have expediting services available for those who require even shorter lead times, shortening the lead time by several business days. However, for new devices or product evaluations, we may require additional time to support repair and/or research and development.

Rest assured, our team will provide upfront information regarding lead time and estimated delivery, so you can plan accordingly. At Renova, we are committed to delivering fast and reliable repair services, allowing you to get back to your work with minimal downtime.

Integrators and Self-Maintaining Enterprises (SMEs)

Renova specializes in repairing over 3,000 security devices from more than 250 brands, which are no longer covered by warranty or supported by the manufacturer. Our clients include commercial security integrators and self-maintaining enterprises (SMEs), who trust us to deliver reliable and cost-effective repair services.

Our repair menu covers a broad range of security devices, including high-end PTZ cameras, DVRs, NVRs, access control devices, controllers, encoders, and monitors. We constantly update our security repair menu by adding new devices daily, with an average of 20-30 new models per month.

However, if the device is outside of a similar product line, we may require a few additional days in lead time to ensure that we can repair the device to the same level of quality as all of our other devices. Our team is committed to delivering exceptional repair services and providing our clients with peace of mind that their security devices are in good hands. Choose Renova for all your PTZ repair needs and experience the difference in quality and service.

To get started with your repair project, the first step is to reach out to our team to inquire about our capabilities and pricing. Our RMA (Request Merchandise Authorization) process is designed to be straightforward and user-friendly, which our customers have found to be beneficial.

After filling out our RMA form, our Customer Team will issue a unique number that should be included on your packing slip. This ensures that you can track the progress of your repair with ease. At Renova, we believe in providing our customers with a seamless and hassle-free repair experience, from start to finish.

Our Repair and Return program is the simplest and most convenient option for our customers. All you need to do is ship your device(s) to Renova, and we will take care of the rest. We ask our customers to cover the cost of shipping to and from our facility, but we provide competitive pricing options to ensure that the process remains cost-effective.

In addition to our Repair and Return program, we offer several other programs designed to meet the unique needs of our clients. These programs include Drop Shipping and Advanced Exchange. At Renova, we are committed to delivering a range of flexible and customizable repair solutions that enable our clients to streamline their operations and achieve their business objectives.

To ensure that your device is protected during transit, please remember to pack it with plenty of bubble wrap or foam before sending it to us for repair. If you would like us to reuse any custom inserts or packaging materials, please let us know in advance so that we can make the necessary arrangements.

At Renova, we understand that time is of the essence when it comes to repairing electronic devices. That’s why we offer a range of repair service programs designed to meet the unique needs of our clients. Depending on the program you select, lead times can vary. For example, our advanced exchange program provides same-day shipping, while our Repair and Return program typically takes 5-7 business days from the time the device arrives at our facility.

We ask our customers to allow up to 10 business days in case an expedited repair is not requested. However, in most cases, you can expect a quick turnaround time. Our team is dedicated to ensuring that your device is repaired and returned to you as quickly as possible.

In the  event that a part needs to be ordered, our team will be transparent with you upfront and provide you with an estimated turnaround time that takes into account the time it takes for the part to arrive. 

DVR/NVRs may require a new hard drive, for which we offer HDD rates in addition to the standard repair price. If a security camera has housing damage and needs a replacement dome, we will consult with your team before purchasing a new one. Our commercial security equipment is charged at a flat rate, and we do not charge any diagnostic or bench fees.

We do not charge diagnostic or bench fees for our commercial security repair services. Therefore, if a device is found to be beyond repair, there will be no charge for the time spent troubleshooting it. However, we ask that the customer pays for the freight to and from our facility.

In the event that the customer decides not to have the device returned, we can recycle it in-house. However, please let us know upfront if this is the case. It is important to note that Renova receives a large volume of devices at our facility, and we are not responsible for items that are left unclaimed beyond 30 days.

We accept credit card payments from all new customers to expedite the return process. For ongoing repair support and larger annual repair services engagement, we can establish terms. If you choose to set up terms with Renova, please complete the necessary setup forms in a timely manner. Please note that our logistics team will not release units until payment terms are established or a credit card is on file for shipment.

We provide a 90-day repair warranty period for all of our security devices. Our devices undergo quality assurance testing to ensure that they meet our standards. If your team has any questions or specific requirements regarding software updates or firmware, please include the necessary data on your RMA form upfront.

Once you have an RMA number, you can simply reply back to our RMA team, call your primary Account Manager, or contact customer service. Don’t have an RMA number? Reach out directly to RMA@renovatechnology.com. At Renova Technology, we are committed to making the RMA process as easy and efficient as possible for our customers. If you have an RMA number, you can quickly get in touch with our RMA team by replying to the email thread, calling your primary Account Manager, or contacting our customer service team. If you do not have an RMA number yet, please reach out directly to our RMA team at RMA@renovatechnology.com. We understand the urgency of security repairs and strive to provide timely and effective support to all of our customers. Our goal is to reply to all requests within 1-2 hours.

Please contact your primary Account Manager or fill out our form and we will reach out to you shortly. 

SEND US A MESSAGE