Repair data intelligence service
Gain insight into your repair processes with our detailed database and custom reports. We collect and analyze repair data to enhance efficiency, identify risks, and drive cost savings. Partner with us to improve your supply chain and brand loyalty.
Common challenges we solve
- Struggling to identify patterns in repair data and out-of-box failures (OBFs)?
- Need to track and analyze repair processes to enhance efficiency and reduce costs?
- Looking for ways to share data with OEM partners to address design weaknesses?
- Require customized reports to improve supply chain management and brand loyalty?
Our repair data intelligence services tackle these issues by providing detailed tracking and analysis of repair data. We offer customized reports to identify potential risks, optimize supply chain efficiency, and reduce service costs, helping you enhance overall brand loyalty and operational efficiency.
Why we stand out
Comprehensive Repair Profiles
We develop detailed repair profiles for every product, allowing us to track and analyze repair data to drive efficiency and identify potential issues.
Customized Reporting
Our tailored reports provide insights into repair processes, including OBFs, NFFs, and tracking dispositions, to help optimize supply chain management and reduce costs.
Data Sharing with OEM Partners
We share repair data with OEM partners to identify field risks and design weaknesses, supporting improved product development and risk management.
Internal Tracking by Serial Number
Our internal tracking system identifies and monitors out-of-box failures and no faults found, ensuring accurate data and effective issue resolution.
Monthly Performance Reports
Receive detailed reports on units repaired, lead times, yields, costs, and savings, providing a clear view of performance metrics and areas for improvement.
Enhanced Efficiency and Loyalty
Our data-driven approach not only improves repair efficiencies but also enhances brand loyalty by addressing service issues and optimizing supply chain processes.
Our working process
Step 1
Data Collection
Collect detailed repair data for each product, including out-of-box failures, no faults found, and tracking dispositions. This forms the basis of our analysis.
Step 2
Data Analysis and Reporting
Analyze the collected data to generate customized reports. Share these reports with OEM partners and customers to identify risks, drive efficiencies, and reduce costs.
Step 3
Ongoing Monitoring and Improvement
Continuously monitor repair metrics and track performance through monthly reports. Use insights to enhance repair processes, supply chain management, and overall brand loyalty.
Frequently asked questions
What types of data do you collect during the repair process?
We collect detailed repair data, including information on out-of-box failures (OBFs), no faults found (NFFs), and tracking dispositions of products to analyze and improve repair efficiency.
How can customized reports benefit my business?
Customized reports provide valuable insights into repair processes, supply chain management, and cost reduction opportunities. They help drive efficiency, improve product design, and enhance brand loyalty.
How do you share repair data with OEM partners?
We share detailed repair data and customized reports with OEM partners to help identify field risks and design weaknesses, supporting better product development and risk management.
What is the benefit of internal tracking by serial number?
Internal tracking by serial number allows us to accurately monitor and identify issues such as out-of-box failures and no faults found, ensuring precise data and effective issue resolution.
How often do you provide performance reports?
We provide detailed monthly performance reports covering metrics such as units repaired, lead times, yields, costs, and savings to help track performance and identify areas for improvement.
How can repair data intelligence improve supply chain efficiency?
By analyzing repair data and providing customized reports, we help identify inefficiencies, reduce costs, and optimize supply chain processes, leading to overall improved efficiency and brand loyalty.