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Advanced exchange services

Renova provides advanced exchange services to solve supply chain challenges.  Manufactures and enterprises face major pressures to address service issues faster while maximizing net profits, minimizing costs, and increasing value.  An AEX program is the immediate shipment of the needed part upon demand. In order to be successful, product is waiting on the shelf, ready for shipment when needed.

Common advanced exchange challenges

Renova's Advanced Exchange Services (AEX) and hybrid AEX repair-and-return programs are customized to solve these challenges.

Why we stand out

Lower Transportation Costs

Renova implements a range of sophisticated exchange and hybrid programs, each tailored to fulfill our customers' specific needs.

Minimize Inventory Requirements

Renova partners with manufacturers to ensure that core products are efficiently received, screened, and restocked, effectively reducing inventory levels.

State-of-art facilities

Climate-controlled warehouses and state-of-the-art repair centers.

Increase Velocity

Seasoned designated resources to support complex advanced exchange and fulfillment programs.

Data Analytics

Gain insight into your repair processes with our detailed database and custom reports. We collect and analyze repair data to enhance efficiency, identify risks, and drive cost savings.

Speed of Delivery

Ability to ship same day and meet customer SLAs. Our tailored programs are designed to scale seamlessly with the evolving needs of your products and install base.

Our working process

Frequently asked questions

What's the first step in the process?
Using our historical repair data (frequency, source locations of failure, nature of failure, etc.) we work with our clients to determine which products qualify economically and strategically.
The immediate savings result from developing a repair process instead of buying new equipment to establish a safety stock.
At Renova, we help determine what products qualify using historical data, identifying usage, etc.
Once a defective product is identified, it is immediately processed through our repair centers, where it undergoes rigorous screening and repairs. Repaired products are processed according to customer specifications and updated before being returned to the stock or sent back to the customer as needed.
The advanced exchange program is ideal for high-demand, critical-use items that require quick turnaround times. Eligibility is determined based on factors such as usage frequency, failure rates, and repair costs.
Replacements are typically dispatched immediately once a request is confirmed, due to our efforts in maintaining optimal inventory levels and efficient logistical processes, ensuring minimal disruption to operations.

Get started today

Implementing our RMA Returns Processing Services into your operations can transform your returns management from a challenge into a strategic advantage. Entering into a partnership with us means your returns are handled with the utmost professionalism and attention to detail.
To learn more about how we can assist you, or to schedule a consultation, please contact us. Streamline your returns process and keep your focus where it belongs – on delivering exceptional products and services to your customers.