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Success stories | Flock Safety

Scaling Smart Hardware with End-to-End Repair and Lifecycle Support

  • Refurbishment
  • Inventory Management
  • Lifecycle Support
  • Sustainable Growth
  • Refurbishment
  • Inventory Management
  • Lifecycle Support
  • Sustainable Growth

Customer profile

Flock Safety is a public safety tech company that uses evidence-gathering tools like license plate recognition (LPR) cameras, drones, and gunshot detection devices to help eliminate crime. They fully own their hardware, offering service-based access to their end users while managing product lifecycle and quality in-house.
  • Headquarters: Atlanta, GA
  • Type: Manufacturer
  • Industry: Public Safety

Focus

  • As Flock Safety expanded, they faced a major challenge: how to maintain, repair, and upgrade thousands of owned devices efficiently without disrupting operations. Managing the full lifecycle of hardware—from returns and diagnostics to refurbishment and redeployment—required a reliable partner with scale, speed, and precision. They needed a solution that would support growth while keeping internal teams focused on innovation.

Solutions

  • Renova repairs and revamps Flock’s products, often upgrading them with improved technology before they are redeployed.
  • With real-world testing comes real-world problems—Renova helps identify and solve issues early, enabling faster product improvement cycles.
  • The partnership ensures inventory remains accurate and products are recycled and reused effectively, reducing waste and downtime.
  • Renova offers recommendations to help improve product assembly and delivery speed, making Flock’s operations leaner and more responsive.

Results

  • Products are constantly upgraded and redeployed without extra cost to end users or service interruption, keeping customers satisfied and engaged.
  • Renova’s flexible workflows allow Flock to adapt fast and build new systems to match business growth and changing priorities.
  • Having a dedicated team at Renova who deeply understands Flock’s products removes the burden from internal teams and helps the company scale smarter and faster.

Client review

“Renova is an integral part of flock safety, but I would take it beyond that. They are actually an extension of our business. Without Renova services, we would actually not be able to scale at the trajectory that we are at today as a business.”
– Engineering Manager, Integration Flock Safety

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