Returns processing services

At the heart of a successful product lifecycle lies a seamless returns management process. Our Returns Processing Services are tailor-made to ensure that your returns process is seamless. Whether you are an Original Equipment Manufacturer (OEM) aiming to set up a formal Return Merchandise Authorization (RMA) process or integrator looking for out of warranty repair support, we can help.

Common returns challenges we solve

How do you address repair and advanced exchange?
Tracking and visibility?
Data and integration?
How are products returned from field service locations or directly from customers managed and triaged?
Return Merchandise Authorization (RMA)?

Our Returns Processing Services address key challenges like managing repair and advanced exchange, ensuring full tracking and visibility, integrating data systems, and efficiently handling returns from both field locations and customers. We also streamline the Return Merchandise Authorization (RMA) process for a smooth, hassle-free experience.

Why we stand out

Clearly defined cost basis

No surprises when it comes to costs. We provide a transparent pricing structure that allows you to anticipate your expenses, ensuring economic efficiency at every step of the returns process.

Avoid expensive repair start-up costs

Launching an in-house repair operation can be a capital-intensive and complex endeavor. Our service offloads this burden, enabling you to divert resources to areas that need it most.

Focus on Your Core Business

Dealing with returns can be a distracting and resource-draining process. By entrusting us with your RMA needs, you free up valuable time and resources to concentrate on what you do best – growing your core business.

Logistics and Warehousing

At Renova, we help leading manufacturers keep product on the shelf they need to ship and deploy to their customers. From here, we develop advanced exchange models that map your process flow to provide a stellar customer experience for returns management.

Environmental Responsibility

Products that have reached the end of their life cycle are responsibly recycled, ensuring that sensitive components do not end up in landfills and contribute to e-waste.

Our working process

Step 1

Submit Your Return Request

Provide product details and request an RMA for a seamless return process.

Step 2

Manage and Track the Return

We handle logistics and provide real-time tracking of your return from start to finish.

Step 3

Repair and Resolution

Our team processes, repairs, or triages your products quickly, ensuring optimal resolution.

Frequently asked questions

How do you handle repair and advanced exchange?

We offer repair and advanced exchange models to ensure minimal downtime for your products, providing fast, efficient solutions.

How can I track my returned products?

We offer full visibility into the returns process with real-time tracking, ensuring you are informed every step of the way.

Do you integrate with existing systems?

Yes, we can integrate with your systems for seamless data exchange, making returns management easy and efficient.

How are products returned from field locations or customers processed?

We manage returns from field service locations or directly from customers, triaging them for repair, refurbishment, or recycling.

What is an RMA, and how do I request one?

A Return Merchandise Authorization (RMA) is required to return products for repair. Simply provide product details, and we’ll issue an RMA to get started.

Get started today

Implementing our RMA Returns Processing Services into your operations can transform your returns management from a challenge into a strategic advantage. Entering into a partnership with us means your returns are handled with the utmost professionalism and attention to detail.

To learn more about how we can assist you, or to schedule a consultation, please contact us. Streamline your returns process and keep your focus where it belongs – on delivering exceptional products and services to your customers.

REPAIR SERVICES

REVERSE LOGISTICS

FORWARD LOGISTICS

INVENTORY MANAGEMENT