Repair and Return, Project support, Driving brand loyalty
Repair
Rework
Inventory management
Brand loyalty
Repair
Rework
Inventory management
Brand loyalty
Customer profile
Wahoo Fitness has created a full ecosystem of sensors and devices for runners, cyclists, and
general fitness enthusiasts.
Headquarters: Atlanta, GA
Type: Manufacturer
Industry: Fitness Technology
Challenges
Identifying a repair provider for managing product returns responsibly to foster sustainable growth.
Handling product returns effectively to maintain customer satisfaction and supporting long-term business growth.
Implementing streamlined processes to collect repair data.
Solutions & Results
Selection of Renova Technology to implement repair and return programs at nearby third- party repair facilities in North America.
Meet customer needs promptly with short lead times and address customer service issues quickly and efficiently.
Refurbishment of Wahoo products at both the board and electromechanical levels.
Developed scallable testing and quality assurance protocols.
Client review
"If we didn’t have the partnership with Renova I think that we would have a much larger
problem to solve in terms of how do we handle customer returns and then what do we do with
that product and how do we handle it in a responsible way".
