Orbility needed a reliable third-party provider to handle board-level repairs, configuration, and advanced exchange services, as their internal team struggled with maintaining these processes efficiently.
Solution:
Renova provided complete solutions including board-level repairs, advanced exchange programs, and inventory management, allowing Orbility to focus on core activities and reduce operational costs.
Reduced downtime for faster order processing and delivery.
Supporting Large Rollouts
Challenge:
Tellermate needed a third-party repair provider in North America to support large-scale rollouts and configure-to-order services, enabling them to meet increasing demand.
Solution:
Renova delivered a comprehensive supply chain program, including forward logistics, repair and return, and configure-to-order services. This partnership ensured seamless rollout execution and efficient operations.
Result:
Provided the manpower and expertise for large-scale unit rollouts.
Strengthened Tellermate’s ability to scale operations in North America.
What Our Clients Say
Renova has been very good at partnering with us and providing the adequate
man power for
us to be able to roll out units in multiple quantities. They've gone above
and beyond what we would expect a partner to do to help and make sure our
roll outs are seamless and the customers are happy.
Read More
Bryan Pittman
Operations Manager
Tellermate
If we didn't have the partnership with Renova I think that we would have a
much larger
problem to solve in terms of how do we handle customer returns and then
what do we do with that product and how do we handle it in a responsible
way.
Read More
Ryan Williams
Head of Planning
Wahoo Fitness
We were looking for board-level repair needs. Renova came up with a really
nice advanced
exchange program. It's worked very well and we do not have to maintain an
entire facility to do it.
Read More
Vincent Chastain
Production Manager
Orbility
Our Working Process
Step 1
Send Repair Request
Fill out the form with the manufacturer or part number.
Step 2
Track Repair Process
Once you request a repair, we issue an RMA number to track it throughout.
Step 3
Send To Renova
Average lead time: 5-7 business days. Expedited service reduces it by 2-3 days.