Enhancing customer satisfaction through refurbishing 8000 units
Customized repair services
Hybrid repair process implementation
Complex billing system development
Customized repair services
Hybrid repair process implementation
Complex billing system development
Client background
Renova Technology provided tailored repair services to a manufacturer facing challenges with a specific model of LCD monitors exhibiting multiple design failures, requiring refurbishment for over 8,000 units sold to a self-maintainer.
Problems
The LCD monitors experienced various permutations of three distinct design failures, necessitating specialized repair solutions.
The manufacturer required a billing system capable of allocating repair costs across different OEM divisions due to the multifaceted nature of the failures.
Challenges
Developing a complex matrix of repair activities personalized by serial number to address the diverse design failures.
Implementing a proactive repair approach to address units with an increased risk of failure, identified through Renova's internal repair profile alert system.
Solutions
Renova Technology designed an adaptable service program tailored to the unique challenges posed by the LCD monitors, incorporating a hybrid repair process and a customized repair matrix.
Renova implemented proactive repair on units with an elevated risk of failure, identified through serial numbers, to mitigate potential issues.
Renova developed a complex billing system capable of accurately allocating repair costs to various OEM divisions based on the nature of the failures and repair activities performed.
Results
Renova's adaptability and innovative approach ensured the timely repair and refurbishment of over 8,000 LCD monitors, preserving customer satisfaction.
The implementation of a customized billing system allowed for efficient allocation of internal expenses across different OEM divisions, enhancing financial management.
Renova's proactive repair strategy facilitated swift repair and refurbishment of the LCD monitors, demonstrating their commitment to quality and responsiveness.
Repaired
Units
0
Client review
We have very stringent reporting requirements, but Renova consistently delivers exactly what we need.
