Success stories | A Fortune 500 POS & ATM manufacturer
Depot repair services rescue 20,000 units
Depot repair
BGA replacement & Rework
Depot repair
BGA replacement & Rework
Client background
Our Client is a Fortune 500 company leading manufacturer of Point-of-Sale (POS) and ATM machines, renowned for their global reach and high-quality products. They prioritize innovation and exceptional customer service.
Problems
Their latest product had a critical hardware failure due to a malfunctioning integrated circuit upon installation.
Lengthy average turnaround time of 60 days for warranty returns.
High shipping costs for returning units overseas, which were seven times higher than domestic shipping costs.
Imposition of extra handling fees by the contract manufacturer for units where no fault was found.
Challenges
The latest roll out of the client’s best selling product exhibited failure of a certain expensive integrated circuit immediately upon installation.
The client faced two difficult choices : Start a new contract manufacturing run (potentially lengthy and costly) or Collaborate with a depot repair service provider.
Solutions
Renova Technology swiftly implemented a precise and cost-effective depot repair service program.
Renova modified the existing product while a chip redesign was submitted to the integrated circuit manufacturer.
Renova performed component-level repairs, including BGA replacement and rework, conducted by skilled engineers.
Results
Renova Technology successfully repaired all 20,000 units with the faulty integrated circuit.
A program was implemented to efficiently replace faulty units in the field.
The repairs prevented expensive future returns and potential expedited service fees.
Prompt repairs minimized customer downtime, likely leading to continued brand trust and loyalty.
Repaired
Units
0
Client review
Renova has a strong work ethic, from the CEO to the hands on technicians. They always try to exceed my expectations, and usually do
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