Case Study: Cost Avoidance and Proactive Support
Fortune 500 Point of Sale & ATM Manufacturer Avoids Costly Future Returns
Challenge: The latest roll out of the client’s best selling product was exhibiting failure of a certain expensive integrated circuit immediately upon installation.
Solution: Renova Technology quickly executed a very precise yet cost
effective rework to modify the existing BGA chip while the
customer submitted a chip redesign to the integrated circuit
Early Field Failures Force Costly Re-design
Renova Technology Executes Precise, Cost Effective Rework
Renova Technology’s highly skilled engineers executed a solution to correct the faulty integrated circuit. After placing an inexpensive resistor in a delicate location adjacent to the BGA chip the unit worked correctly. This type of rework required a level of precision that few repair depots have the ability to perform. Due to the skills of Renova Technology’s technical staff, the manufacturer was able to develop a rework program with an immediately available inexpensive resistor and proactively service a majority of the units quickly, without having to wait for the redesigned chip.
A Field Retrofit Order was implemented and Renova Technology created a seed stock of re-worked boards to swap into returning units. Ultimately, Renova performed re-work on all 20,000 units.