According to the Aberdeen study, Optimizing the Service Supply Chain , 144 major US OEMs reported that the top values of a well run service operation are:
Improved customer satisfaction
Improved service profitability
Decreased inventory and distribution costs
Decreased service operational costs
Increased service revenues
Renova employs best practices developed over 16 years of experience: performing board level repairs of complex electronics coupled with customized data collection and analytics. Our well-run service operations drive those values above, and here are some examples of how we have accomplished them for some of our customers.
1.Improved Customer Satisfaction:Renova has improved quality of repair, reduced out of box failures (OBF), and increased velocity of returns to our customers’ clients - all while remaining invisible to the end user. We protect brand loyalty. Our Out-of-box failure (OBF) rate is less than ¼ of one percent.
2.Improved Service Profitability: Renova can reduce No-fault founds (NFF) by working with your field service and engineering departments. Our proactive repair programs have prolonged the life of our customers’ products. In one customer’s case, we were able to reduce the NFF rate from 30% to 12%. Renova obtains higher yields on repairs because we give each repair more time and we utilize data analytics on every detail in the process to drive efficiencies.
3.Decreased Service and Operational Costs & Decreased Inventory and Distribution Costs:We have saved our customers millions of dollars with our customized Repair and Return, Advanced Exchange, Direct Return Vendor, and other reverse logistics programs. We have been able to eliminate transportation legs resulting in millions of dollars in savings as well as reduce required safety stock levels. Some programs also include collaborating with our customers’ overseas Contract Manufacturers in order to provide repairs domestically. We also provide warranty entitlement services with multi-supplier billing services. Our interdivisional team building approach, along with our economical pricing, helps drive down costs.